About Us
About Ivy Operation Services
The Ivy Operation Services
Ivy Operation Services was founded by clinicians who recognized the gaps in remote care. Patients were being discharged without follow-up. Providers were overloaded with documentation. Technology platforms were either too rigid or too unreliable. We built Ivy to solve those problems with care, structure, and accountability.
We exist to help healthcare teams stay connected to their patients without losing control of their operations or their time.
How It Started
Personal Introduction & Origin Story –
LaToya Outley,CEO of The Ivy Operation Services
"When I look back, I realize that every chapter of my life—both personal and professional—was
leading me to this moment, to this mission.”
In 2021, at the height of the COVID-19 pandemic, the world changed overnight. Quarantine
protocols and social distancing meant patients couldn’t attend doctor’s appointments or routine
hospital visits. I was working as an advanced nurse injector at the time, running a wellness
facility I had successfully owned for a decade. That work came to a sudden halt, as did many
businesses during that time.
Our Services
We Provide:
Our platform, IOS-MoS™, brings together remote care technology, real-time monitoring, and built-in operational support. We help medical practices, hospital networks, and payers run reliable, compliant programs that improve outcomes and reduce hospitalizations.
Our services include:
- Remote Patient Monitoring
- Chronic Care Management
- Behavioral Health Integration
- Clinical documentation and care coordination
- SOP development and CMS-aligned compliance workflows
- Device provisioning, tracking, and retrieval
- Monthly KPI dashboards and incident tracking
Everything is delivered by a team that understands how healthcare really works.
Why Choose Us:
What Sets Us Apart
We are nurse-founded and woman-led, with a decade of experience supporting providers across diverse communities. Our systems were written for audit-readiness from day one and are used by both small practices and large multi-site organizations.
Here is what clients appreciate most:
01.
Real clinical support, not just software access
02.
Flat-rate pricing with no hidden reporting fees
03.
Fully ISO 9001-aligned SOPs for every function
04.
Risk-based patient tiering through our Care Apparatus model
05.
National reach with local roots in Houston and Port Arthur
Our Approach
IOS Approach
Quality is not a buzzword for us. Every process we use has been reviewed, documented, and tested against real-world needs. We make remote care easier for providers by giving them the tools, staff, and structure they need to care for patients with confidence.
