About Us

About Ivy Operation Services

The Ivy Operation Services



Ivy Operation Services was founded by clinicians who recognized the gaps in remote care. Patients were being discharged without follow-up. Providers were overloaded with documentation. Technology platforms were either too rigid or too unreliable. We built Ivy to solve those problems with care, structure, and accountability.


We exist to help healthcare teams stay connected to their patients without losing control of their operations or their time.

How It Started

Personal Introduction & Origin Story –

LaToya Outley,CEO of The Ivy Operation Services

"When I look back, I realize that every chapter of my life—both personal and professional—was

leading me to this moment, to this mission.”


In 2021, at the height of the COVID-19 pandemic, the world changed overnight. Quarantine

protocols and social distancing meant patients couldn’t attend doctor’s appointments or routine

hospital visits. I was working as an advanced nurse injector at the time, running a wellness

facility I had successfully owned for a decade. That work came to a sudden halt, as did many

businesses during that time.

READ MORE

Our Services

We Provide:

Our platform, IOS-MoS™, brings together remote care technology, real-time monitoring, and built-in operational support. We help medical practices, hospital networks, and payers run reliable, compliant programs that improve outcomes and reduce hospitalizations.

Our services include:

  • Remote Patient Monitoring
  • Chronic Care Management
  • Behavioral Health Integration
  • Clinical documentation and care coordination
  • SOP development and CMS-aligned compliance workflows
  • Device provisioning, tracking, and retrieval
  • Monthly KPI dashboards and incident tracking

Everything is delivered by a team that understands how healthcare really works.

Why Choose Us:

What Sets Us Apart

We are nurse-founded and woman-led, with a decade of experience supporting providers across diverse communities. Our systems were written for audit-readiness from day one and are used by both small practices and large multi-site organizations.


Here is what clients appreciate most:

01.

Real clinical support, not just software access

02.

Flat-rate pricing with no hidden reporting fees

03.

Fully ISO 9001-aligned SOPs for every function

04.

Risk-based patient tiering through our Care Apparatus model

05.

National reach with local roots in Houston and Port Arthur

Our Approach

IOS Approach


Quality is not a buzzword for us. Every process we use has been reviewed, documented, and tested against real-world needs. We make remote care easier for providers by giving them the tools, staff, and structure they need to care for patients with confidence.

CALL OUR TEAM TODAY!