Additional Services
IOS Additional Services
Additional Services
Ivy Operation Services offers a full suite of support designed to help healthcare practices operate with precision, meet regulatory standards, and keep patients engaged. Our services go beyond technology, we bring structure, oversight, and trained clinical support to every program we manage.
Each offering is built around the same core goal: helping your team deliver high-quality care without the extra burden of managing it all alone.
Chronic Care Management (CCM)
For patients living with multiple chronic conditions, consistent follow-up is essential. Our CCM program gives your practice the structure and staffing needed to stay compliant while improving patient outcomes.
We handle:
- Monthly 20-minute contact tracking
- Documentation and care plan updates
- Patient outreach and progress monitoring
- Billing support and CPT-aligned reports
Your team receives timely updates and alerts when intervention is needed. We manage the backend so you can focus on care.
Behavioral Health Integration (BHI)
Integrated behavioral health services are no longer optional—they’re essential. IOS-MoS™ includes dedicated BHI support that blends seamlessly with your existing chronic care workflows.
This includes:
- Behavioral risk screening and check-ins
- Medication tracking and mental health assessments
- CMS-compliant documentation workflows
- Patient monitoring across physical and behavioral domains
Our team helps you support the whole patient, not just their condition list.
Device Lifecycle Management
You should never have to chase devices or troubleshoot technology mid-visit. We supply and manage cellular-enabled devices tailored to patient needs.
Device services include:
- Pre-configured shipping and virtual onboarding
- Live support for setup and training
- Alerts for inactivity or abnormal readings
- Replacement and retrieval when needed
Common devices: blood pressure monitors, glucose meters, smart scales, pulse oximeters, and pill dispensers.
Practice Transition & Technology Support
Whether your practice is merging, changing leadership, or adopting new tools, transitions require support. We provide operational continuity so care quality doesn’t slip.
Support includes:
- Transition planning and staff coordination
- New workflow implementation
- EHR or telehealth tool integration
- Remote care program rollouts across sites
We guide your team through change with minimal disruption.
Administrative Services
Day-to-day operations often pull clinical teams into non-clinical tasks. Our team steps in to handle the backend so your front-line staff stays focused on patient care.
We assist with:
- Scheduling and resource coordination
- Billing and coding alignment
- Patient records and documentation
- Workflow mapping and performance tracking
Every improvement is documented, measurable, and built to last.
Compliance & Quality Oversight
From HIPAA to ISO 9001, our team lives inside the rules—so you don’t have to. We bring our audit-ready systems to your practice & keep them updated year-round.
Our compliance services include:
- CMS audit preparation and internal reviews
- SOP creation, tracking, and training
- PCMH certification guidance
- Monthly KPI dashboards and CQI support
If a regulation changes, your workflow changes with it.
Patient Engagement Tools
The most effective care plans fall apart without patient participation. We give your practice the tools to engage & educate patients in ways that actually work.
Our engagement support includes:
- User-friendly portals for communication and tracking
- Educational materials that meet health literacy standards
- Remote coaching and adherence follow-up
- Feedback systems to monitor satisfaction
Patients feel seen, heard, and better supported between visits.
Need a support system built for clinical and operational success?
Call 832-532-9790 or email info@ivyoperation.com to get started.
